Terms &
Conditions

Introduction

Welcome to Reloom. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Reloom Studios (OPC) Private Limited ("Reloom", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, in India.

Reloom Studios (OPC) Private Limited operates the website at reloomai.com, the Pods Offline platform at podsoffline.com, and any other products, services, or applications we offer (collectively, the "Services").

By accessing or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.

Definitions

• "Company" means Reloom Studios (OPC) Private Limited, its officers, directors, employees, agents, and licensors.
• "Services" means all websites, applications, software products, APIs, and other offerings operated by the Company, including Reloom and Pods Offline.
• "User Content" means any content, data, text, images, feedback, or other material you submit through the Services.
• "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, designs, and other proprietary rights.
• "Applicable Law" means the laws of India, including the Information Technology Act, 2000, the Indian Copyright Act, 1957, and the Trade Marks Act, 1999, and all rules thereunder.

Eligibility & Account Registration

You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you have the legal capacity to enter into binding contracts under Applicable Law and are not barred from using the Services under any applicable law.

When you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use at connect@reloomai.com.

Intellectual Property & Copyright

4.1 Ownership

All content, features, software, source code, algorithms, designs, logos, trademarks, and materials available through our Services — including the "Reloom" name, the Reloom asterisk-arrow logo, the "Pods Offline" brand, and all associated creative works — are the exclusive property of Reloom Studios (OPC) Private Limited and/or its licensors, protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and applicable international intellectual property laws.

4.2 Trademarks

"Reloom", "Pods Offline", the Reloom logo, and all related product names and slogans are trademarks and/or registered trademarks of Reloom Studios (OPC) Private Limited. You may not use any of these marks without our prior written consent. Nothing in these Terms grants you any right or licence to use our trademarks.

4.3 Limited Licence to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable, royalty-free licence to access and use the Services for personal, non-commercial purposes only. This licence does not include the right to:

• Copy, modify, or create derivative works of the Services or any content;
• Distribute, publicly display, or publicly perform any Service content;
• Reverse-engineer, decompile, or disassemble any software forming part of the Services;
• Remove or alter any proprietary notices, labels, or marks;
• Use the Services for any commercial purpose without express written authorisation.

4.4 User Content Licence

By submitting User Content to our Services, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, and display the User Content in connection with the Services. You represent and warrant that you own or have the necessary rights to grant this licence.

4.5 Copyright Infringement Claims

If you believe that content on our Services infringes your copyright, please send a written notice to connect@reloomai.com with: a description of the copyrighted work; identification of the infringing material; your contact information; and a statement of good faith belief. We will investigate all valid notices promptly.

Acceptable Use Policy

You agree to use our Services only for lawful purposes. You must not:

• Violate any applicable local, national, or international law or regulation;
• Transmit unsolicited advertising, promotional material, or spam;
• Upload material containing viruses, trojans, worms, or harmful programs;
• Attempt to gain unauthorised access to any part of the Services or related systems;
• Attack the Services via denial-of-service or distributed denial-of-service attacks;
• Scrape, crawl, or extract data from the Services without prior written consent;
• Impersonate the Company, its employees, or any other person or entity;
• Use automated scripts to collect information from or interact with the Services.

Privacy & Data Protection

Our Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws. By using our Services, you consent to the collection and use of your information as described therein.

If you are located outside India, you acknowledge that your data may be transferred to and processed in India.

Disclaimers & Limitation of Liability

7.1 As-Is Basis

The Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation of Liability

To the maximum extent permitted by Applicable Law, Reloom Studios (OPC) Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services. In no event shall the Company's total aggregate liability exceed the greater of (a) the amount you paid in the twelve (12) months preceding the claim, or (b) INR 1,000.

7.3 AI-Generated Content

Our products may incorporate artificial intelligence features. AI-generated outputs are provided for informational and assistive purposes only. The Company does not warrant the accuracy or completeness of any AI-generated content. You should independently verify any AI-generated information before relying on it.

Indemnification

You agree to defend, indemnify, and hold harmless Reloom Studios (OPC) Private Limited and its officers, directors, employees, contractors, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or fees (including reasonable legal fees) arising out of or relating to: your violation of these Terms; your User Content; your use of the Services; or your violation of any third-party right, including any intellectual property right or applicable law.

Third-Party Links & Services

Our Services may contain links to third-party websites or services not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the terms and privacy policy of every third-party site you visit.

Termination

We reserve the right, in our sole discretion, to suspend or terminate your access to all or part of the Services, with or without notice, for any reason, including breach of these Terms. Upon termination, your right to use the Services ceases immediately.

All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity provisions, and limitations of liability.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If unresolved within thirty (30) days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English. The arbitral award shall be final and binding.

Dispute resolution shall be conducted on an individual basis only — no class or representative actions. Notwithstanding the foregoing, the Company may seek injunctive relief in any court of competent jurisdiction to prevent infringement of its intellectual property rights.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date above and, where appropriate, by notifying you via email or through the Services.

Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree, you must stop using the Services.

Contact Information

For questions about these Terms, copyright infringement claims, or any other legal matter, please contact us: